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Work from Home Bilingual Customer Support Professional

June 24, 2024
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Deadline date:

Job Description

Work from Home Bilingual Customer Support Professional

Dialog Direct a Qualfon Company
Kissimmee, FL • Remote

$23/ hr

Vision, medical, life, dental

Full-time

Job preview

Requirements
GED or high school diploma required; some college preferred
Prior work-at-home experience desired
Comfortable working self-managed
Minimum one-year previous call center/customer service
Typing speed of 25 WPM with 90% accuracy required
Computer knowledge of Windows-based applications required
Strong ability to communicate articulately and succinctly both verbally and in writing in English & Spanish
Manages emotions and maintains positive energy
Passion for meeting or exceeding performance goals
Responsibilities
Answer incoming calls and assist customers
Research information in databases to resolve customer issues
Troubleshoot customer inquiries related to photo enforcement
Support payment processing
Accurate, detailed notes in all systems
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
Job description
Qualfon is hiring experienced Bilingual Customer Support Professionals.

Our Mission:

Qualfon’ s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Must reside in the Stat of Florida in on of the following Counties: Osceola, Escambia, Columbia, Hendry, Polk, Madison, Citrus, Jackson, Putnam, Washington, Marion, Volusia, or Gadsden County.

What We Offer

All team members can further their education and earn a college degree through Qualfon University
Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
Team members have FREE access to personal and professional support through our care coaches
Set schedules majority of shifts are 40 hours per week
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Competitive wages
Paid Time Off

What will you be doing

· Answer incoming calls and assist customers

· Research information in databases to resolve customer issues

· Troubleshoot customer inquiries related to photo enforcement

· Support payment processing

· Accurate, detailed notes in all systems

· Maintain composure in escalated situations

· Operate accurately and efficiently in a fast-paced environment

· Handle multiple responsibilities at one time

What skills will you need

· GED or high school diploma required; some college preferred

· Prior work-at-home experience desired

· Comfortable working self-managed

· Minimum one-year previous call center/customer service

· Typing speed of 25 WPM with 90% accuracy required

· Computer knowledge of Windows-based applications required

· Strong ability to communicate articulately and succinctly both verbally and in writing in English & Spanish

· Manages emotions and maintains positive energy

· Passion for meeting or exceeding performance goals

Call center position hiring immediately!

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.