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WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE Oklahoma Blood Institute Oklahoma City, OK • Remote • Estimated Pay: $14.75 – $20.25 / hr

June 25, 2024
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Job Description

Job preview
Requirements
Are you interested in a career working from home that allows you to be part of a life-saving mission?
Our Blood Institute is looking for A Customer Service Representative to interact with the public on an individual basis for the purpose of gaining commitment to support The Blood Institute’s lifesaving mission.
This position will work 40 hours per week while working from home.

A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone.
Also, candidates must have home internet and cell phone and Our Blood Institute will provide a computer for work purposes.

High school diploma or equivalent
Pleasant voice and professional manner required.
One year previous experience in customer service or telemarketing position preferred.
Flexibility to work unscheduled or long hours in response to a crisis or special blood needs.
Ability to effectively communicate to the public over the phone.

Responsibilities
•Call donors on assigned lists for the purpose of gaining commitment for donation.
•Meet calls per hour standards
•Follow scripts & talking points as directed
•Schedule donor procedure appointments in accordance with donor commitment
•Consistently meet all monthly performance metrics
•Record information in a neat, accurate and timely manner
•Make follow-up and reminder calls
•Answer incoming calls, routing and assisting callers as appropriate
•Educate donors about automated donation procedures as instructed working to gain commitment for the donor to “power up” & donate through an automated procedure
•Consistently maintain a high level of customer service in all outbound or inbound calls with a pleasant attitude and appropriate follow-up on concerns and requests
•Maintain confidentiality with regard to all medical and other private donor, client, and business information
•Maintain and update donor call profiles through accurate data entry
Route medical questions through appropriate channels
•Maintain a high standard of integrity and confidence in all communication with donors
•Comply with all applicable compliance, safety directives and regulations
•Assist in the training of paid and volunteer staff when needed

Job description
WORK FROM HOME CAREER THAT HELPS SAVE LIVES

Are you interested in a career working from home that allows you to be part of a life-saving mission? Our Blood Institute is looking for A Customer Service Representative to interact with the public on an individual basis for the purpose of gaining commitment to support The Blood Institute’s lifesaving mission This position will work 40 hours per week while working from home. A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone. Also, candidates must have home internet and cell phone and Our Blood Institute will provide a computer for work purposes.

Pay: Competitive pay based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday with rotating Saturday’s

Hours: 9:00 a.m. to 6:00 p.m.

Qualifications:

High school diploma or equivalent
Pleasant voice and professional manner required
One year previous experience in customer service or telemarketing position preferred
Flexibility to work unscheduled or long hours in response to a crisis or special blood needs
Ability to effectively communicate to the public over the phone
Primary Responsibilities:

Call donors on assigned lists for the purpose of gaining commitment for donation
Meet calls per hour standards
Follow scripts & talking points as directed
Leave quality recorded messages with accurate information
Schedule donor procedure appointments in accordance with donor commitment
Consistently meet all monthly performance metrics
Record information in a neat, accurate and timely manner
Make follow-up and reminder calls
Answer incoming calls, routing and assisting callers as appropriate
Educate donors about automated donation procedures as instructed working to gain commitment for the donor to “power up” & donate through an automated procedure
Consistently maintain a high level of customer service in all outbound or inbound calls with a pleasant attitude and appropriate follow-up on concerns and requests
Maintain confidentiality with regard to all medical and other private donor, client, and business information
Maintain and update donor call profiles through accurate data entry
Route medical questions through appropriate channels
Maintain a high standard of integrity and confidence in all communication with donors
Comply with all applicable compliance, safety directives and regulations
Assist in the training of paid and volunteer staff when needed